Contact Us & FAQ

Concierge Desk – 11th Floor
Our dedicated concierge team is available to enhance your stay and provide personalized assistance.
We are pleased to offer the following services:
➡ Taxi bookings & reservations
➡ Airport transfers & directions
➡ Recommendations for shopping & sightseeing
➡ Restaurant suggestions & reservations
Operating Hours: 9:00 AM – 6:00 PM
Location: 11th Floor, Concierge Desk
Languages Spoken: English / Japanese
Please do not hesitate to contact us for any assistance throughout your stay.

Baby Cribs, Bed Guards, and Strollers
These items are available upon request and are subject to availability. Due to limited quantities, we kindly ask that you make a reservation in advance by contacting the front desk.
Age Restrictions:
• Baby Crib: Available for children up to 12 months old
• Stroller: Available for children up to 36 months old

Unfortunately, our hotel does not have a fitness center nor swimming pool.

An ice maker is located on the 11th floor.
For hot water, please use the electric kettle provided in the room.

Coin-laundry is available on the 11th floor. (washing : 5,000KRW / Drying : 5,00KRW / Detergent : 500 KRW)

※External Laundry Service
You may also ask us for external laundry service by submitting the laundry bag and form provided in your room to the front desk. Please note, this service is available only on business days.
For further information, kindly contact the front desk.

The windows in the guest rooms cannot be opened.

Room temperature can be adjusted using the touch panel in the room.
Portable fans and heaters are also available upon request at the front desk.
※Please note : Heating is not available during summer, and cooling is not available during winter.

All guest rooms are equipped with a bathtub.

Room are equipped with 220V / 110V / USB 2.0, 3.0.
※ [110V], [USB (2.0, 3.0)] ▶ Notebook・Cellular phone Charging Only
Please note : High-power heat appliances (hair dryers, hair irons)cannot be used with 110V.

All guest rooms are equipped with a bidet.

Please click the following link for details.
[amenities list]

Breakfast is offered at restaurant “Bonsalute” on the 11th floor. Prices are as follows. Adults: 18,700 won (tax incl.) / Children (4 to 12 years old): 13,200 won (tax incl.) / Infants (3 and under): Free
Business hours: 7:30 am – 10:00 am, Entrance closing time 9:30am

Such services are not available at the hotel. However, the staff will gladly direct you to the nearest bus stop.

Such services are not available at the hotel. However, the staff will gladly direct you to the nearest bus stop.

【How to Use the Limousine Bus】
Limousine buses cannot be reserved in advance. Please purchase your ticket at the airport limousine bus counter.
◆ Incheon International Airport: KRW 17,000
·No. 6001: Get off at Namdaemun Market (Approx. 1 hr 30 min) → 5 min walk
·No. 6005: Get off at Shinhan Bank (Approx. 1 hr 20 min) → 3 min walk
·No. 6015: Get off at Namdaemun Market (Approx. 1 hr 30 min) → 5 min walk
※ Limousine bus service from Gimpo Airport is currently suspended.

Please click the following link for details.
https://www.airport.kr/ap/ja/tpt/busRouteList.do

Please click the following link for details.

[hotel to city hall subway station]
[hotel to Seoul subway station]
[hotel to Hoehyeon subway station]

Please click the following link for details.
[How to go to myeongdong]

Payment should be made at the front desk during check in.
If the room rate will be paid by someone other than the guest, payment must be received before check in.
Contact the hotel beforehand in such cases.

The following credit cards are accepted.
• Mastercard / Visa / American Express / JCB /
Diners Club / BC / UnionPay

Payments by overseas bank transfers are not accepted. We apologize for the inconvenience.

A total of 15 countries' currencies, including USD, JPY, EUR, and CNY, can be exchanged for KRW.
You can use the currency exchange machine on the first floor.Please contact the front desk for details.

Check in is available from 3:00 PM and check out is until 12:00 PM (noon).

Check-in is available from 3:00 PM.
If you wish to check in earlier, an additinal charge of KRW 22,000 per hour will apply from 1:00 PM.
However, if the hotel is fully booked, early check-in may not be available. Please contact the front desk in advance.

Our front desk is staffed 24hours a day. but if you expect to arrive after midnight (12:00 AM), please inform us in advance.

Regular check-out time is by 12:00 PM (noon).
but extensions are available up to 2:00 PM, with a fee of KRW22,000 per hour per room.
Please contact the front desk in advance to arrange an extension.
Late check-out may not be possible if the hotel is fully booked.

Our hotel offers self-storage lockers that guests may use freely.
Please note : only same-day storage is free-after midnight(12:00AM), a fee of KRW22,000 per day will be charged.
If lockers are full, the front desk can assist with luggage storage-please inform a staff.

For bookings made through our official hotel website, cancellations are free until 2days prior to the check-in date.
After that, including in the event of a no-show or cancellation, fee of the booking amount will apply.
※For groups of 5 or more rooms, please contact the hotel directly.

One child aged 12 or under may stay free of charge per room.
No additional child charges apply.
Please note : Amenities(bottle of water, towels etc) are provided based on the number of people in the room you reserved. (For children, is not included.)
And if your booking includes meals, children's meals may not be included.

For bookings made via external sites like (Booking.com, Agoda, Expedia, etc the hotel cannot modify or cancel them.
If you wish to change or cancel, please do so directly through the booking platform.
For reservations made through travel agencies, please contact the agency.

All guest rooms are non-smoking.
A separate smoking area can be found on the 11th floor lobby.

Although we cannot guarantee room availability due to a limited number of guest rooms, we will do our best to accommodate all requests.
Please indicate that you would like to reserve a room on an upper floor when making a reservation by phone or when using the hotel contact form.

Unfortunately, extra beds cannot be provided. If extra beds are required, we ask that you reserve additional rooms as needed.

Free Wi-Fi and wired LAN are available in all rooms. PCs are not provided, please bring your own device.

Unfortunately, the hotel does not include connecting rooms.

Guest luggage sent to the hotel in advance will be kept until the guest arrives.
When sending luggage to the hotel, please specify the guest name (reservation name), check-in date, and contact information on the delivery slip to ensure services can be provided smoothly.
However, please note that the hotel accepts no responsibility for lost or broken items. We appreciate your understanding.
Please use the following address when sending luggage.
Hotel Gracery Seoul, 11F (Front Desk), 12, Sejong-daero 12-gil, Jung-gu, Seoul, 04526, Republic of Korea
Tel.: +82-2-6936-0100 (main line) / Tel.: +82-2-6936-0111 (reservation direct line)

We do not offer outbound shipping services from the hotel.

Guide dogs are welcome, including use of the restaurant and all facilities.
Please inform us at booking.

Minors can stay in this hotel
If you are a minor, you need to submit a consent for minor accommodation and copy of your parent's identity card in advance.
So please contact us about your consent form when you make a reservation. Please understand.
*It is possible only for same-sex stay.
- contact phone number ：+82-2-6936-0111
- contact mail address : rsvn@gracery-seoul.com