Gracery Seoul. We are writing to inform you that we are currently experiencing a system error where member points are not being accumulated properly for guests who stayed at our hotel after September 15, 2026. We sincerely apologize for any inconvenience and trouble this situation may cause. We are actively investigating the root cause and taking immediate corrective actions to restore the system. We will provide you with a further update as soon as the details and resolution are confirmed. Once again, we deeply apologize for this significant inconvenience. We kindly ask for your generous understanding and patience. Thank you. Sincerely, Hotel Gracery Seoul

been confirmed that suspicious messages disguised as Booking.com have been sent to our group facilities. These messages are delivered via a messaging app such as WhatsApp and contain unauthorized URL links that may lead you to malicious phishing sites (fraud sites).   Our group facilities and Booking.com do not contact you directly about your reservation or credit card information through WhatsApp or any other messaging apps. In the unlikely event that you receive such a suspicious message, please do not access (click) the URL provided to prevent damage.   We sincerely apologize for causing you so much concern and inconvenience. Thank you for your continued attention.